Refund & Cancellation Policy

Effective Date: 03/12/2025

This Refund & Cancellation Policy governs service cancellations, rescheduling, and refunds made through CareMedizipp, operated by Carezipp Private Limited (“we,” “our,” or “us”).

By booking services on https://care.medizipp.com/, you agree to the terms outlined below.

1. Service Cancellations by User

a. Timely Cancellations

• Users may cancel a booked service within the permitted cancellation window displayed at the time of booking.
• Cancellations within the allowed timeframe may be eligible for a full or partial refund, after deduction of applicable platform or payment gateway charges.
• Full Refund: Cancellation made 24 hours before service start.
• Partial Refund: Cancellation made 12 hours before service start.

b. Late Cancellations

• Cancellations made after the permitted window may attract a partial refund or no refund.
• Refund eligibility depends on service type, staffing allocation, and operational costs incurred.

c. No-Show Policy

If the user or patient is unavailable at the service location at the scheduled time (“No Show”), no refund shall be issued.

2. Rescheduling of Services

• Rescheduling requests must be made at least 12 hours prior to service start.
• Rescheduling is subject to availability of healthcare professionals.
• Multiple rescheduling requests may incur additional charges or may be declined.

3. Cancellations by CareMedizipp

Carezipp Private Limited reserves the right to cancel or reschedule services due to:

• Unavailability of healthcare professionals
• Safety concerns at the service location
• Force majeure events (natural disasters, strikes, system failures, etc.)

In such cases, users will be offered either a rescheduled service or a refund for the unutilized portion of the service, as applicable.

4. Refund Processing

• Approved refunds will be processed to the original payment method.
• Refund timelines typically range between 3–7 working days.
• Carezipp Private Limited is not responsible for delays caused by banks or payment gateways.

5. Non-Refundable Scenarios

• Services already partially or fully delivered
• Incorrect address or contact details provided by the user
• Unsafe or unsuitable service environment
• User misconduct or violation of Terms & Conditions
• Emergency situations caused by user-side issues

6. Subscription / Package Services (If Applicable)

• Subscription or bundled packages are non-transferable.
• Refunds for unused services will be governed by package-specific terms shown at purchase.

7. Disputes & Support

For refund, cancellation, or rescheduling-related queries, please contact us with your booking details:

Carezipp Private Limited
📧 Email: helpmedizipp@gmail.com
📞 Phone: 8792612405
🌐 Website: https://care.medizipp.com/

8. Policy Updates

Carezipp Private Limited reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the Platform.